The Shire is divided into six zones so Council can carry out regular planned maintenance works. This is called the Routine Zone Maintenance Program.

While carrying out regular maintenance we also include any customer requests that can be done when we are in your zone.  There is a Zone Map (PDF 468kb) showing what area you are in and a schedule for the current period (PDF 65kb) and following period (PDF 64kb) of when we will be in your area.  

A priority rating is given to anything that requires maintenance (see table below). This rating system also shows when these works are expected to be done. If a customer request is not completed during this time, it will be done the next time round.
 

Some of the regular maintenance works are:

• road grading
• footpath repairs
• sign replacement and repairs
• post and street furniture repairs and replacement
• tree maintenance 

There are some works which will not be included in this program as they need to be done more frequently, such as: 

• Grass mowing of recreation reserves and parks
• garden-bed maintenance, 
• street sweeping 
• toilet cleaning and repairs 

How does the maintenance program work?

The week prior to working within a zone, the entire zone is visited or inspected. It is at this time that customer requests are investigated and if necessary, added to the program for that zone depending on its priority rating.  Any upcoming community or Council event is also allowed for wherever possible. There are two maintenance teams that operate at the same time in the same zone. Each team works in the nominated zone for a fortnight before moving onto the next zone.

At times we may need to change the program or schedule due to:

• weather conditions 
• seasonal demands
• unexpected flooding or storm damage
• amount of work
• equipment breakdowns
• special events  

Dividing the Shire into zones helps with the equal spread of time, staff and equipment. Regular planned maintenance helps keep a consistent appearance throughout the Shire.  It is important that the community provides feedback on this service so we can improve our response to customer requests and concerns in a prompt and efficient way.   

Emergency requests

There is an after hours, 7 day per week emergency call-out service. If you have an emergency, you can call Council's Customer Service Centres during office hours or after hours on 1300 BCOAST (226 278). There is a staff member on standby after hours who will respond to any emergency. Our staff are familiar with safety requirements and procedures. Depending upon the nature and severity of the situation, emergencies are dealt with immediately to ensure the risk to life and property is minimised.